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Seminars Workshop Descriptions Application of Customer Requirements Are you aware that there are both product and system requirements from your customers? Do you understand customer performance reports and what is expected? What are your problems relating to customer requirements? How do you know what your customer requires? This is an interactive “hands-on” workshop to help you answer these questions. You will be provided with detailed system tools to help discover and implement them into your system. What You Will Gain From This Workshop:
Mapping Processes & Interactions Are your processes actually describing the business system you use every day? Do you have difficulty showing how support and remote processes interact with the system? Businesses are run by processes to meet business plan objectives for profit and customer satisfaction. This interactive workshop will help you with tools to use in your organization to achieve your business objectives. This is a “hands on” workshop. Bring your processes for a quick evaluation. What You Will Gain From This Workshop :
Effective Internal Audit & Management Review Are you getting what you need from your management review and internal audit? Is your management review helping to improve your business? Does the internal audit help drive the continual improvement program? If you cannot say “yes” to each of these questions this workshop is for you. What You Will Gain From This Workshop :
Who Should Attend? Implementation team members and organization members that have responsibility for maintaining and improving your ISO/TS 16949:2002 and/or ISO 9001:2000 system. Familiarity with the ISO/TS 16949 standard will increase the value of these workshops. Instructors Ray Ness , Automotive Training Manager for IASC, is a certified ISO/TS 14949:2002 assessor with over 20 years of automotive Tier 1 quality program experience. His areas of expertise include Automotive Quality Systems, Plant Management, Purchasing and Supplier Management, Process Engineering, Process Failure Mode and Effects Analysis (PFMEA) and Production Part Approval Process (PPAP). He has been with IASC for over 9 years. Ray is an ISO/TS 16949:2002, QS-9000, ISO 9001:2000, QS-9000 T&E, and ISO 14001 auditor. He holds a Bachelor’s Degree in Business Administration from Grand Valley State University. Jim Dickinson is a Lead Assessor/Senior Trainer for IASC. He brings more than 30 years of automotive and auditing experience to the classroom. Jim has hands-on experience in Manufacturing, Product Development, Logistics, Quality and Management in both Tier 1 and Tier 2 suppliers as well as with OEMs. He spent more than 10 years as an international quality consultant working in the US, Latin America and Asia. He is an ANAB Lead Auditor and certified for auditing automotive systems. Jim holds a BS in education from Michigan State University. Schedule 2006 dates Coming Soon. Please check again later. *All workshops will run from 8a-4p Costs
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